Privacy Policy

This Privacy Policy explains how Fampulse Technologies Private Limited ("we," "our," or "us") collects, uses, stores, and protects information when you use Suave, our website, and related services.

Suave is a speaking practice product designed to help users record short speaking responses, receive AI-assisted feedback, and track progress over time.

1. Information we collect

We may collect information that you provide directly, including:

• Name
• Email address
• Phone number
• Account and profile details
• Feedback or support messages you send us

We may also collect information generated through your use of Suave, including:

• Audio recordings you choose to submit
• Transcripts generated from those recordings
• Scores, feedback, and practice history
• Device, browser, app, and log information
• Approximate location based on IP address

2. How we use your information

We use your information to:

• Provide and operate Suave
• Create and manage your account
• Process recordings, transcripts, and feedback results
• Improve product quality, reliability, and user experience
• Respond to support requests and communicate important updates
• Monitor performance, prevent abuse, and maintain security
• Comply with legal obligations

3. How we may share information

We may share information with trusted service providers that help us operate Suave, such as:

• Cloud hosting and storage providers
• Authentication, analytics, and infrastructure providers
• Speech-to-text and AI processing vendors
• Email, SMS, or customer support providers

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer such as a merger, acquisition, or asset sale.

4. Data retention

We retain personal information only for as long as needed to provide the service, improve the product, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of data, the status of your account, and our legal or operational requirements.

5. Your rights and choices

Subject to applicable law, you may have the right to:

• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Opt out of non-essential marketing communications

To request deletion, please use the dedicated data deletion page or contact us at [email protected] .

6. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Children

Suave is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

8. Cookies and analytics

We may use cookies and similar technologies on our website to understand usage, maintain basic functionality, and improve the site experience.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice where appropriate.

10. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] .